Actor Jack Whitehall had a small part in the movie, Frozen, just one line, but he was so excited to be in a big Disney production. Then when the movie came out, his line was cut. His animated character appeared on screen, the lips moved through the words Whitehall had recorded, but the character had no voice. The same thing can happen to property managers who try to represent their corporation in court in a contested tenant eviction.
Showing up to court is good, but being able to voice your side of the case is better.
A property manager may show up to represent an owner, but unless he is the owner’s attorney, he does not have a legal say in a contested tenant eviction (and his cause may not get very far); the Judge gets to hear a one-sided argument…from the tenant.
The property management company can file tenant eviction paperwork as long as the eviction is uncontested and for possession only (not money). However, if the tenant raises a legal defense, then the property manager has to let it go, and either the property owner has to represent himself or herself in court, or be represented by an attorney.